Our Free Home Try On service means that, as a groom, you can select a style and accessory you like before choosing one tuxedo to be delivered to your home to try on. This will include the coat, pants, vest, neckwear and pocket square.
The Free Home Try On service is only for the groom-to-be. It serves to help him choose his wedding party tuxedo style before he commits to renting anything.
There is no charge for this service. However, your Free Home Try On must be secured with a valid credit or debit card. You are under no obligation to place an order.
The Free Home Try On tuxedo will include the coat, pants, vest, neckwear and pocket square. We recommend that you complete the look with your own white shirt and dress shoes to get the full effect.
No. The Free Home Try On service is for grooms only. Once the groom is happy with his chosen tuxedo and has placed his order, the groomsmen will be able to enter their own sizes online where we provide help and advice on how to measure themselves.
You can create looks for yourself and your groomsmen by viewing our collections on our website. If you’ve already ordered a Free Home Try On or have saved tuxedo styles to your Favorites, you can use these styles as a starting point.
Orders must be paid for in full, either by the groom at the time of order, or by the groomsman if he’s paying for his own rental. The groom can choose to pay for some or all rentals when he places the order. Whatever he decides to pay for must be paid in full at the time and no advance payment will be taken.
We’ll send email reminders to keep you and your groomsmen on track. Plus our Customer Care team will be in touch if we don’t have all the info we need in the 4 weeks before the wedding.
Each tux must be secured with a valid credit or debit card. This will authorize us to charge your card in the event of damaged or non-returned items.
Ideally, you should place your order and confirm your sizes as early as possible. This ensures that you get the styles and sizes that you want. Most grooms tend to book at least 6 to 9 months before the big day.
We will accept orders up to 6 weeks prior to the function, but these may incur additional costs and there may be limited availability of your preferred styles and sizes.
If you would like to change your order, you can do this up to 3 weeks prior to the wedding day by logging into your account and clicking on ‘Orders’ in your Profile information. From here you can view and manage your entire order.
We just need everyone’s order details 4 weeks prior to the function date to confirm availability on your chosen styles and sizes. You’ll still be able to make changes to your order up to 3 weeks prior to the wedding, but we cannot guarantee availability and additional charges may apply. For help, contact our Customer Care team at contact@tuxontrux.com or speak with a representative using the online chat window on our site.
If you would like to cancel your order at any time, please login to your account and click on Orders in your Profile information. Click on the ‘Cancel Order’ button, and a cancellation request will be sent to our Customer Care team who will be in touch within 3 business days. Cancellation charges will depend on when the order was placed and on the wedding date. View our terms and conditions for full details.
If you would like to cancel your order at any time, please login to your account and click on Orders in your Profile information. Click on the ‘Cancel Order’ button, and a cancellation request will be sent to our Customer Care team who will be in touch within 3 business days. Cancellation charges will depend on when the order was placed and on the wedding date. View our terms and conditions for full details.
You can change and update your order up to 3 weeks before your wedding day. You can do this by visiting your Profile and choosing ‘Orders’.
If you’d like to make changes to your order less than 3 weeks before your wedding day, you may incur additional charges and your chosen sizes may not be available. For help, contact our Customer Care team at
contact@tuxontrux.com or speak with a representative using the online chat window on our site.
You can choose to have your tuxedos shipped to your home, office, or another convenient address (within the continental United States only). Please note that we cannot ship to P.O. Boxes or APO/FPO.
The delivery and return dates of your order will be automatically generated when you select your wedding date. Rental returns are normally due the next business day following the event.
Your tuxedo will be delivered approximately 10 days prior to your wedding date to allow plenty of time to make sure you’re happy with it.
We use several different couriers. Once shipped, you’ll receive an email to let you know your tuxedo is on its way. You can use the courier’s tracking service to view the progress of your package and change the delivery address or date if you need to.
For out-of-town or destination weddings requiring an extended rental period, avoid late fees by contacting our Customer Care team
contact@tuxontrux.com or speak with a representative using the online chat window on our site to discuss delivery and return arrangements.
If anything we’ve sent you doesn’t fit or you’re not completely happy with it, you will be able to immediately order free replacements.
We deliver your tux approximately 10 days before the wedding day, so there’s plenty of time to get replacements to you. When your box arrives, unpack everything to verify you’ve received all of the correct items, try on your tuxedo to check the fit, and if necessary, order any replacements. (Preferably within 24 hours, just to be safe)
Ordering replacements is easy. Just contact our Customer Care team contact@tuxontrux.com or speak with a representative using the online chat window on our site.
The date you need to return your tux to us is determined by your wedding date and is normally the first business day after your event. Simply put all of the rental items into the suit bag and place them into the original box. Affix the pre-paid return label provided with your order, and drop it off at any of the courier’s locations . You may be charged an additional daily rental fee if your items are not processed by the courier on your pre-determined return date.
Alternatively, all garments must be made available for pick up by us, in their original packaging, on the relevant Return Date at the address(es) indicated in the Order Summary. If you have chosen this return option, all Garments included in your Order (including those for other Party Members and any replacement garments issued by us) will be picked up by the courier on the relevant Return Date. This return service will be free of charge, unless you do not make the garments available for pick up on the relevant Return Date.
contact@tuxontrux.com or speak with a representative using the online chat window on our site to request a duplicate shipping label. Please note that you will not be reimbursed for shipping costs if you do not use our pre-paid courier label.
You will be liable for the cost of replacing any garments that are damaged or not processed by the courier within 3 business days following your event date. (Unless arrangements for an extended rental period have been approved prior to your event.) Please alert our Customer Care team of any damages or missing items by contacting us at contact@tuxontrux.com or speak with a representative using the online chat window on our site.
With the damage and handling fee, you will be covered for the accidental damage of your tuxedo. This does not cover malicious damage or neglect of the tuxedo. Please view our full terms and conditions for more details.
If you have missed your scheduled pickup, please drop off your return at any of the courier’s locations on your return due date. If you’ve missed the courier’s cut off, please contact our Customer Care team contact@tuxontrux.com or speak with a representative using the online chat window on our site.
The couriers normally make scheduled pickups between 9:00 am and 5:00 pm, Monday through Friday. In the unlikely event the courier fails to collect your tuxedo, please drop off your return at any of the courier’s locations on your return due date. If you’ve missed the courier’s cut off, please contact our Customer Care team at contact@tuxontrux.com or speak with a representative using the online chat window on our site.
To reset your password select the “LOGIN/REGISTER” link at the top of the page, then select the “Forgotten Password” link. When you enter your e-mail address a link will be sent to you to enable you to re-set your password.
If you cannot see your order when you login to your account, please contact our Customer Care team at contact@tuxontrux.com or speak with a representative using the online chat window on our site.
Check your order carefully as soon as you receive it, and report any wrong or missing items to us immediately by contacting our Customer Care teamat contact@tuxontrux.com or speak with a representative using the online chat window on our site.
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