Help Center

Help & FAQ

How The Free Home Try On Service Works

What is a Free Home Try On?

Can I order more than one Free Home Try On?

Who can order a Free Home Try On?

Is there a charge for this service?

What does my Free Home Try On tuxedo include?

Can the groomsmen book a Free Home Try On?

Ordering Your Tuxedos

How can I order my tuxedos?

What information do I need to place my order?

How do I pay for my order?

When should I place my order? / When is the latest I can place my order?

What should I do if I want to update or change sizes or other details on an order?

What should I do if I want to cancel an order?

What should I do if I want to cancel an order?

How do I make changes to the tuxedos I’ve chosen?

Do you provide tuxedos for children?

Where and when will my order be delivered?

What do I do when I receive my tux, and what if I’m not happy with it?

How and when do I return my order?

What if I have lost my shipping label?

What if I have damaged or lost my tuxedo?

What should I do if I have missed my scheduled courier pickup?

What should I do if the courier doesn't pick up my return?

Problems with the website

Problems logging in

Forgotten password

Problems with my order

Problems with my order

Wrong or missing items